tag:status.whaller.com,2005:/historyWhaller Status - Incident History2024-03-28T13:51:25+01:00Whallertag:status.whaller.com,2005:Incident/200875792024-02-27T14:27:43+01:002024-02-27T14:27:43+01:00Affichage de fichiers impossible dans Whaller365<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>14:27</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>13:45</var> CET</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.whaller.com,2005:Incident/193369672023-12-07T18:30:49+01:002023-12-07T18:30:49+01:00Maintenance programmée des visio-sphères<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>18:30</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>18:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>18:35</var> CET</small><br><strong>Scheduled</strong> - Nous programmons une maintenance pour les visio-sphères.<br />Cette opération fait partie des opérations habituelles de maintenance de la plateforme.</p>tag:status.whaller.com,2005:Incident/191935802023-11-22T10:49:34+01:002023-11-22T10:49:34+01:00Whaller inaccessible<p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>10:49</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>10:44</var> CET</small><br><strong>Monitoring</strong> - L'incident est résolu, un problème matériel était en cause.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>10:32</var> CET</small><br><strong>Investigating</strong> - Bonjour,<br />Whaller est inaccessible en ce moment, nos équipes sont sur le pont pour rechercher la cause</p>tag:status.whaller.com,2005:Incident/190557472023-11-06T10:00:00+01:002023-11-08T12:19:06+01:00Ralentissements sur la plateforme<p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>10:00</var> CET</small><br><strong>Resolved</strong> - Des ralentissements pendant la navigation ont eu lieu sur la plateforme.<br />Des actions correctives au niveau de l'infra ont été mises en place, nous avons ensuite retrouvé une meilleure expérience d'utilisation !</p>tag:status.whaller.com,2005:Incident/188247362023-10-17T12:12:31+02:002023-10-17T12:12:31+02:00Ralentissement sur la plateforme<p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>12:12</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>11:42</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p>tag:status.whaller.com,2005:Incident/185105762023-09-15T14:50:56+02:002023-09-15T14:50:56+02:00Les annuaires ne sont pas accessibles<p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>14:50</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>14:47</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>14:36</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.whaller.com,2005:Incident/184869462023-09-13T07:50:02+02:002023-09-13T07:50:02+02:00Des avatars ou des images ne sont pas visibles<p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>07:50</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>07:45</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.whaller.com,2005:Incident/177673662023-07-05T10:32:11+02:002023-07-05T10:32:11+02:00Fichiers inaccessibles<p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>10:32</var> CEST</small><br><strong>Resolved</strong> - L'incident a été résolu</p><p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>09:02</var> CEST</small><br><strong>Monitoring</strong> - Une solution de contournement a été mise en place en attendant la résolution du problème chez OVHcloud.</p><p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>07:30</var> CEST</small><br><strong>Identified</strong> - Un incident chez notre hébergeur (OVHcloud) empêche le téléversement et la lecture de certains fichiers partagés par les utilisateurs (box de fichiers). <br /><br />L'incident peut être suivi ici chez eux : https://public-cloud.status-ovhcloud.com/incidents/1shkj36zsphs</p>tag:status.whaller.com,2005:Incident/177075222023-06-28T15:32:56+02:002023-06-28T15:32:56+02:00Erreur lors de l'affichage d'un document "L'éditeur a été mis à jour"<p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>15:32</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>12:08</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>11:30</var> CEST</small><br><strong>Identified</strong> - Lors de l'ouverture d'un document, certaines personnes peuvent avoir le message suivant "La version de l'éditeur a été mise à jour."</p>tag:status.whaller.com,2005:Incident/176607532023-06-23T08:08:11+02:002023-06-23T08:08:11+02:00Erreurs 504 sur la production<p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>08:08</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>07:36</var> CEST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>07:35</var> CEST</small><br><strong>Monitoring</strong> - L'erreur provoquant les 504 a été réparée, le site est à nouveau opérationnel. Nous surveillons le système.</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>07:32</var> CEST</small><br><strong>Investigating</strong> - Whaller rencontre des lenteurs, des erreurs 404 peuvent s'afficher au chargement des pages.<br />Nous investiguons.</p>tag:status.whaller.com,2005:Incident/173390262023-05-23T12:50:23+02:002023-05-23T12:50:23+02:00Utilisation de la visio-conférence dans les visio-sphère impossible<p><small>May <var data-var='date'>23</var>, <var data-var='time'>12:50</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>23</var>, <var data-var='time'>11:20</var> CEST</small><br><strong>Monitoring</strong> - Cause source identifée, la mitigation fonctionne bien.<br />à 11h20, plus personne n'utilise le système fautif et tous les clients ont basculé sur le système sain</p><p><small>May <var data-var='date'>23</var>, <var data-var='time'>11:18</var> CEST</small><br><strong>Identified</strong> - Problème identifié et mitigé en attendant de comprendre la cause première</p>tag:status.whaller.com,2005:Incident/169950092023-04-28T18:04:18+02:002023-04-28T18:04:18+02:00Impossible de créer, visualiser, éditer les fichiers bureautiques (word, excel, ppt) dans les boxes de fichiers<p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>18:04</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>18:03</var> CEST</small><br><strong>Monitoring</strong> - Le service est revenu à la normale. Le problème était dû à une surcharge des file systems. Nous remédions au problème.</p><p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>18:00</var> CEST</small><br><strong>Investigating</strong> - Nos serveurs d'édition bureautique ne fonctionnent plus. Nous investiguons.</p>tag:status.whaller.com,2005:Incident/169794142023-04-27T10:23:51+02:002023-04-27T10:23:51+02:00Les visioconférences ne fonctionnent plus<p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>10:23</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>10:00</var> CEST</small><br><strong>Update</strong> - Les visioconférences sont à nouveau disponibles.</p><p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>09:59</var> CEST</small><br><strong>Monitoring</strong> - Les visioconférences sont à nouveau disponibles. <br />Nous vous prions de nous excuser pour cet incident. <br />Nous surveillons la stabilité du service.</p><p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>09:48</var> CEST</small><br><strong>Investigating</strong> - Il est impossible d'ouvrir une visio conférence sur nos plateformes. <br />Nos équipes sont mobilisées pour résoudre l'incident au plus vite.</p>tag:status.whaller.com,2005:Incident/169285792023-04-21T12:48:10+02:002023-04-21T12:48:10+02:00Les annuaires ne sont pas complets. Une mise à jour est en cours<p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>12:48</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>10:33</var> CEST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.whaller.com,2005:Incident/164915822023-03-13T10:30:00+01:002023-03-14T11:18:26+01:00Téléversement de documents indisponible<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>10:30</var> CET</small><br><strong>Resolved</strong> - We are currently investigating this issue.</p>tag:status.whaller.com,2005:Incident/164153162023-03-10T14:21:59+01:002023-03-13T18:14:59+01:00Erreur à la connexion pour des comptes en SSO<p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>14:21</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>11:10</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>10:53</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.whaller.com,2005:Incident/161471692023-02-15T16:49:04+01:002023-02-15T16:49:04+01:00Les annuaires sont incomplets<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>16:49</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>11:46</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.whaller.com,2005:Incident/158613612023-01-17T12:08:25+01:002023-01-17T12:08:25+01:00Ralentissements sur la plateforme<p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>12:08</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>12:03</var> CET</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.whaller.com,2005:Incident/151603002022-12-14T12:21:55+01:002022-12-14T12:21:55+01:00Mise à jour de Whaller365<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>12:21</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>12:01</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>10:14</var> CET</small><br><strong>Scheduled</strong> - Nous procéderons aujourd'hui à la mise à jour de Whaller 365</p>tag:status.whaller.com,2005:Incident/150213312022-12-12T15:00:00+01:002022-12-12T20:34:11+01:00Impossible d'accéder aux fichiers des boxes de fichiers<p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>15:00</var> CET</small><br><strong>Resolved</strong> - Un incident de production a empêché la consultation des fichiers de box de fichiers le 12/12/2022 de 15h à 15h40 CET. <br />Cet incident était dû à une modification de configuration des containers de fichiers qui ne s'est pas faite correctement. <br />Nous avons réparé la configuration. <br />Aucune perte de données n'est à signalée. Les fichiers déposés dans les box pendant l'incident sont accessibles.</p>tag:status.whaller.com,2005:Incident/145034392022-12-06T03:30:00+01:002022-12-06T16:14:43+01:00Des sphères n'étaient pas accessibles<p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>03:30</var> CET</small><br><strong>Resolved</strong> - We are currently investigating this issue.</p>tag:status.whaller.com,2005:Incident/138654752022-11-28T16:24:16+01:002022-11-28T16:24:16+01:00Whaller n'est plus accessible - Whaller is down<p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>16:24</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>16:04</var> CET</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>15:50</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>15:02</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.whaller.com,2005:Incident/138654302022-11-28T14:30:00+01:002022-11-28T15:01:33+01:00Whaller n'est plus accessible - Whaller is down<p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>14:30</var> CET</small><br><strong>Resolved</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.whaller.com,2005:Incident/126321962022-10-27T23:39:38+02:002022-10-28T09:31:35+02:00Micro-coupures sur la production (Erreur 502 Bad Gateway) pour certains utilisateurs<p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>23:39</var> CEST</small><br><strong>Resolved</strong> - L'incident est terminé.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>11:00</var> CEST</small><br><strong>Monitoring</strong> - Une correction de configuration a été implémentée afin de ne plus avoir de micro-coupure du service.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>08:57</var> CEST</small><br><strong>Investigating</strong> - Certains utilisateurs rencontrent à nouveau des erreurs 502, nous investiguons.</p>tag:status.whaller.com,2005:Incident/126320962022-10-27T08:47:34+02:002022-10-27T08:47:34+02:00Production inaccessible : Erreur 502 Bad Gateway<p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>08:47</var> CEST</small><br><strong>Resolved</strong> - L'incident est clos. Il a duré 5 minutes. <br />Nous vous prions de bien vouloir nous excuser.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>08:45</var> CEST</small><br><strong>Investigating</strong> - Nos sites de production sont inaccessibles, une erreur 502 s'affiche. <br />Nous investiguons. <br />Veuillez nous excuser pour la gêne occasionnée.</p>